Do I have to pay tax on my winnings?
Tax laws vary from country to country. Please seek independent financial advice if you are in any doubt.
Can I trade outside regular market hours?
Certain markets will be quoted outside their normal trading hours, this is known ‘Grey Market’ pricing.
Can I trade in a different base currency?
Yes, you will be able to trade in a number of base currencies including GBP, USD and EUR.
Does CS Capital Markets charge commission?
No, CS Capital Markets does not charge commission for any of their products.
How does the platform cope with Firewalls?
The trading platform should be able to function behind most firewalls, please email email@example.com .
What happens if I cannot log on to the CS Capital Markets platform?
If you have any difficulties in using the platform or any other trading queries please email firstname.lastname@example.org
How secure is CS Capital Markets platform?
CS Capital Markets use an industry standard encryption policy.
What happens to orders that are attached to an open position when that position is closed?
If you have any orders that are attached to a position that has been closed then these will automatically be cancelled. But this is not a guarantee and it would be best market practice for you to check that this is the case.
Why can`t I view my profit and loss in UK CFDs in the Term Currency?
Unlike most stock exchanges the London Stock Exchange quotes all stocks prices in pence rather than pounds and pence, hence when you view the price of VOD you view it as 144p and not £1.44. This means that when the term currency is selected for any UK CFD the profit and loss will be multiplied by 100. So it is advisable that you select the deposit currency for viewing any profit and loss in UK CFDs.
What is an order?
An order is an instruction to open or close a position at a specific price chosen by you. They are useful if you are unable to follow the live prices of that market, as you can choose at what price you wish to enter the market (by placing an opening order) or exit the market (by placing a closing order). Closing orders can be used for limiting your risk or taking profits. An order can be valid over a specific time period and will either be triggered or will expire, whichever one comes first.
What happens if the market gaps through my order level?
In volatile market conditions it may be possible for an order to be triggered at a level that is less favorable than the order price you specified. This is known as Gapping In this situation CS Capital Markets will endeavor to execute the order at the first or most reasonable price available to us.
Do I receive statements?
Yes, statements will be sent via e-mail. CS Capital Markets recommends that you have statements sent by e-mail for speed, reliability and security.
I am planning to go on holiday to America/Canada, will I be able to trade during this time?
Technically, no. Unfortunately as CS Capital Markets is not an authorised broker in the United Sates it would be illegal for us to provide you with a platform to trade on while you are on US soil. However, if you are having any issues then you can still contact our support desk by phone on +44 (0) 207 186 1212.
How do I change my personal details?
To change your personal details we will require signed written, faxed or scanned notification of the changes.
Please use the details beneath:
Postal: CS Capital Markets
i6 Charlotte Square, 6-8 Charlotte Square, Newcastle upon Tyne, Tyne and Wear NE1 4XF, Reino Unido
When will I receive any profits I make?
The profits and losses from the closure of any trade will be credited or debited to your account immediately. Only cleared funds will be available for withdrawal.
What do I need to do to open an account?
UK residents that pass the AML checks will not have to supply any further documentation. All Non UK residents will need to supply the following documentation within 21 days of the application being submitted failure to do so may cause your application to lapse. Certified copy* (must include full name, Date of Birth and address if applicable) of a Signed Passport, this must be a black and white copy for UK residents. And a copy or original of one/two of the following:
Current year Council Tax bill or
Recent Utility bill no older than 3 months (not mobile telephone bill) or
Recent Mortgage statement no older than 3 months.
And a copy or original of:
Recent Bank/Building Society Statement no older than 3 months.
*Certified means the original document has to be signed and dated by either a) a regulated or professional person covered by money laundering regulations or b) an official of a government department or c) by a lawyer. Please also attach details of the person who certified the documentation.